Shipping policy
Shipping Policy
Last updated: August 18, 2026
At Happy Paw Co., we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from https://shophappypawco.com/.
1. Order Processing
Orders are processed after payment has been successfully received and the order has been confirmed.
Our standard order processing time is:
Handling time: 1–3 business days
Orders are generally processed Monday through Friday, excluding holidays.
Orders placed on weekends or public holidays may begin processing on the next business day.
Please note that processing time is separate from the shipping transit time.
2. Shipping Destinations
We currently ship to:
United States and other destinations available at checkout.
Available shipping destinations may vary depending on the product and delivery address. If your location is available during checkout, the applicable shipping options and costs will be displayed before you complete your purchase.
3. Shipping Rates
Shipping costs are calculated and displayed during checkout based on the delivery destination, order details, and available shipping method.
Where free shipping is offered, the applicable eligibility requirements will be clearly displayed on our store or during checkout.
Important: The shipping cost shown at checkout is the applicable shipping charge for your order. We do not add undisclosed shipping or handling charges after checkout.
4. Estimated Delivery Times
Estimated delivery time consists of the order processing time plus carrier transit time.
Our estimated delivery timeframe is:
Processing time: 1–3 business days
Estimated transit time: 5–10 business days
Estimated total delivery time: approximately 6–13 business days
Delivery estimates are not guaranteed dates. Actual delivery times may vary depending on the destination, carrier, customs processing, weather, holidays, and other circumstances outside our control.
5. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after the carrier receives the package.
You can use the tracking information provided to monitor the progress of your shipment.
6. Delivery Delays
Although we work to process and ship orders within the stated timeframe, delays may occasionally occur.
Possible causes of delays include:
- Carrier delays.
- Severe weather.
- Public holidays.
- Incorrect or incomplete shipping information.
- Customs processing.
- High shipping volumes.
- Transportation disruptions.
- Other circumstances outside our reasonable control.
A shipping delay does not automatically qualify an order for a refund if the order is still in transit.
If your order appears to be significantly delayed, please contact us at smilerajesh97@gmail.com and provide your order number.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If an order is returned to us because the shipping address provided was incorrect or incomplete, we may contact you to arrange reshipment.
Additional shipping charges may apply where the incorrect address was provided by the customer.
8. Lost, Stolen, or Damaged Packages
If your tracking information indicates that an order has been delivered but you cannot locate the package, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.
If you still cannot locate the package, contact us at smilerajesh97@gmail.com with your order number and tracking information so we can assist you.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product.
Damaged, defective, or incorrect products may qualify for a replacement or refund in accordance with our Return & Refund Policy.
9. International Orders, Customs, Duties, and Taxes
For orders shipped internationally, additional customs duties, import taxes, brokerage fees, or other government-imposed charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
Customs processing may also cause delivery delays that are outside our control.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
10. Shipping Restrictions
Some products may have shipping restrictions based on destination, carrier requirements, product characteristics, or applicable laws.
If a product cannot be shipped to your selected destination, this will be communicated during checkout or before the order is fulfilled.
11. Order Changes and Cancellations
If you need to change your shipping address or cancel an order, contact us as soon as possible at:
We may be able to make changes or cancel an order if it has not yet been fulfilled.
Once an order has been fulfilled or shipped, changes or cancellations may no longer be possible.
Please refer to our Return & Refund Policy for additional information about order cancellations and returns.
12. Delivery Address and Carrier
Orders are shipped using the carrier and shipping service available for the selected destination.
The carrier may deliver packages to the shipping address provided at checkout or to an appropriate location determined by the carrier.
Once an order has been handed over to the carrier, delivery is subject to the carrier's applicable terms and procedures.
13. Contact Us
If you have questions about shipping, delivery, or your order, please contact us:
Business Name: Happy Paw Co.
Email: smilerajesh97@gmail.com
Website: https://shophappypawco.com/
Please include your order number when contacting us about an existing order so we can assist you more efficiently.