Refund policy

Return & Refund Policy

Last updated: August 18, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to return it in accordance with the terms below.

1. Return Period

We accept eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

Be returned within 30 days of delivery.
Be unused and unworn.
Be in the same condition in which you received it.
Have all original tags and labels attached, where applicable.
Be returned in its original packaging, where applicable.
Include proof of purchase or your order information.

Items that do not meet these requirements may be refused or may be subject to a reduced or denied refund.

2. How to Request a Return

To request a return, please contact us at:

Email: smilerajesh97@gmail.com

Please include your order number, the item(s) you wish to return, and the reason for the return. For damaged, defective, or incorrect items, please include clear photographs showing the issue.

Do not send an item back before your return request has been approved. Returns sent without prior authorization may not be accepted.

Once your return is approved, we will provide you with the return instructions and the applicable return address.

3. Return Shipping

Unless the item is defective, damaged, incorrect, or we made an error with your order, the customer is responsible for the cost of return shipping.

Return shipping costs are non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. We are not responsible for items lost or damaged during return shipping before they are received by us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at smilerajesh97@gmail.com.

Please provide your order number and clear photographs or other relevant information showing the issue. We will review the situation and, where appropriate, provide a replacement, refund, or other suitable resolution.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants.
Personalized or custom-made products.
Items that cannot be returned for health, hygiene, or safety reasons where applicable.
Hazardous materials, flammable liquids, or gases.
Gift cards.
Products specifically identified as final sale, where permitted by applicable law.

If you are unsure whether a particular product is eligible for return, please contact us before making your purchase.

6. Sale and Discounted Items

Discounted or promotional products may be eligible for return unless the product is clearly identified as final sale or otherwise excluded from returns on the product or during checkout.

Where a product is identified as final sale, it cannot be returned except where required by applicable law.

7. Exchanges

We do not process direct exchanges.

If you would like a different product, size, color, or variation, you may request a return for the original item. Once the return has been approved and processed, you may place a new order for the desired item.

8. Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided the order has not already been fulfilled or shipped.

After an order has been fulfilled or shipped, it may no longer be possible to cancel it. In this situation, you may request a return after delivery in accordance with our return policy.

If you need to cancel an order, contact us as soon as possible at smilerajesh97@gmail.com and include your order number.

9. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Approved refunds are generally processed within 10 business days after the return has been inspected and approved. Your bank, credit card company, or payment provider may require additional time to post the funds to your account.

If you have not received your refund after 15 business days from the date we confirmed your refund, please contact us at smilerajesh97@gmail.com.

10. Partial or Denied Refunds

A refund may be reduced or denied if:

The returned item is used or damaged beyond normal inspection.
The item is missing original tags or packaging where required.
The item is returned outside the applicable return period.
The product is identified as non-returnable or final sale.
The returned item does not meet the eligibility requirements described in this policy.

11. European Union and Applicable Consumer Rights

If you are a consumer located in the European Union or another jurisdiction that provides statutory cancellation or return rights, you may have additional rights under applicable consumer-protection laws.

For eligible purchases shipped to the European Union, consumers generally have a 14-day cooling-off period to cancel certain distance purchases without giving a reason, subject to applicable legal exceptions.

Where applicable, statutory consumer rights take precedence over this policy.